Understanding and Enhancing Knowledge, Skills Competency and Confidence in Mission Critical Environments
Human risk affects every organization. Although the types of threats that businesses face will depend on varying factors, many businesses struggle to accurately identify and counter risks effectively, and therefore increase the chances of making costly and reputation damaging mistakes. Competency and Confidence Assessment Modeling (CCAM®) is the world’s first psychology-led tool for the digital infrastructure industry that is revolutionizing the way managers identify, manage and mitigate people risk.
CCAM® provides real-time analysis of knowledge, competence and confidence for individuals and teams, exposing root causes of employee behavior (positive and negative). It recommends individual interventions and professional development activities aimed at enhancing knowledge and positively changing behavior to ultimately reduce human-related risk.
Each participant is sent an invitation by email to complete the assessment at their convenience, on any device. The assessment presents individuals with a number of situational paragraphs to read and associated questions to work through. Questions are multiple response rather than multiple choice, assessing knowledge and eliminating guesswork.
Individuals are also asked to grade their level of confidence in their response. Once responses have been analyzed, participants receive individual and team level reports and recommendations for next steps. These could include:
Re-assessment (to confirm positive results)
Carry out mentoring/coaching
Undertake online module learning
Attend a remote attendance course
CCAM® is designed to identify people risk in critical environments. Supported by psychologists and behavioral experts, and operating within International Test Commission guidelines, it uses situational judgment assessments to uncover what employees truly understand, misunderstand, or need more knowledge in and assesses their confidence in those judgements.
By going beyond memory-based testing, CCAM® predicts how individuals are likely to act under pressure, highlighting hidden risks such as misplaced certainty. This insight drives precise, targeted interventions and professional development plans, ensuring workforce readiness and operational resilience.
1. What each employee:
- UNDERSTANDS
- DOES NOT UNDERSTAND
- MISUNDERSTANDS
2. What each employee's CONFIDENCE is in what they think they understand
3. Which employees are going to apply what is right
4. Which employees are going to apply what is wrong
However, considering the huge difference between testing someone’s memory and knowing how they will behave in a critical environment, CCAM® adds a further layer to the assessment by capturing levels of competence and confidence in each answer. This provides crucial insight that is used towards scoping the recommended targeted individual interventions and professional development activities.
The results are provided on an individual and team basis and, following the completion of the next CCAM® assessment post-development, it provides a good measure of the success of the chosen interventions and professional development activities, therefore maximizing the opportunity to measure ROI.
CCAM® produces comprehensive reports for each individual, detailing a breakdown of their skills. Color coding indicates levels of knowledge in each skillset, which also takes into account how competent and confident the individual is in each area.
In addition, team reports can be created, allowing managers to understand the greatest areas of risk by seeing where capabilities and skills gap stand across entire teams.
- Managers and C-suite Executives are reassured that they are proactively mitigating human-related risk in mission-critical facilities with evidence-based insights
- CCAM® allows leadership members to continuously track progress and validate ROI through repeated assessments that measure development impact over time
- CCAM® provides evidence-based data to enable rapid, informed decision-making to strengthen operational resilience and optimize technical team performance
- Builds organizational confidence by ensuring teams are equipped to perform at the highest standards
- Professional development outcomes lead to recognized certifications, providing verifiable proof of individual competence
- Certified teams enhance brand reputation, signaling operational excellence to clients and stakeholders
- CCAM® can act as a strategic pre-employment assessment to select candidates with the right competencies for high-stakes environments
- CCAM® will identify an individual’s strengths and weaknesses in and outside of their role
- Individual reports will identify targeted development opportunities/li>
- CCAM® will highlight transferrable skills
- The assessment and reporting process will highlight operational and behavioral risk and provide a path to reduce this
- Performance and efficiency will improve through better self-awareness
- Meaningful and targeted professional developmentwith efficient use of training and support resources
- Stronger safety and accountability culture through personal limits recognition and addressing identified risks
- CCAM® will highlight mentoring and support opportunitites to reduce hesitation and increase confidence in critical situations
Tel UK: +44 (0)1284 767100
Tel U.S.: +1 302-526-1977
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